PRIVACY POLICY
This Privacy Policy explains how Callibo Ventures LLP, operating under the brand name Whisk-a-Woof (“Company”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information.
By using our website, contacting us, placing an order, booking a consultation, subscribing to meals, or otherwise engaging with our services, you agree to this Privacy Policy.
1. Company Details
Legal Entity: Callibo Ventures LLP
Brand Name: Whisk-a-Woof
Business Address: Satin Hills, Bavdhan, Pune, Maharashtra, India
Email: info@whiskawoof.com
Phone / WhatsApp: 7030304723
2. Information We Collect
We may collect the following types of information:
A. Personal Information
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name
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phone number
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email address
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billing address
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delivery address
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city and location details
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order history
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account information, if account creation is enabled
B. Pet-Related Information
Where relevant to our services, we may collect:
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pet name
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species
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breed
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age
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sex / neuter status
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weight
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activity level
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current diet
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allergies or intolerances
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medical history disclosed by you
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medications or supplements
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records, reports, photographs, videos, or notes shared for consultation or service purposes
C. Payment and Transaction Information
We may collect billing and transaction details necessary to complete payments and manage orders.
Payments may be processed through third-party payment providers. We do not claim to store full card or bank credentials on our own servers unless expressly stated in a specific workflow.
D. Technical Information
When you use our website, we may automatically collect:
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IP address
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browser type
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device type
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operating system
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referral source
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pages visited
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time spent on the website
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usage patterns
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cookies and related tracking data
E. Communication Information
We may retain records of:
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emails
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WhatsApp messages
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support requests
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consultation notes
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complaint records
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feedback and reviews
3. How We Collect Information
We collect information:
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directly from you when you submit forms, place orders, or contact us
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when you book consultations or meal services
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when you communicate with us by email, WhatsApp, phone, or website form
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automatically through cookies, logs, and analytics tools
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from service providers involved in payments, delivery, communication, or website operations
4. How We Use Information
We may use your information to:
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process orders and payments
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deliver products and services
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conduct consultations
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prepare diet charts and recommendations
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manage meal subscriptions and pause requests
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communicate about bookings, deliveries, and support
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verify damage claims supported by unboxing video
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maintain business records
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improve our website, products, services, and customer experience
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send service-related communications
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send marketing communications where permitted
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comply with legal obligations
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detect misuse, fraud, and abuse
5. Sharing of Information
We do not sell your personal information.
We may share your information only where reasonably necessary, including with:
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payment gateway providers
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delivery and logistics partners
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website hosting and technology providers
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analytics providers
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communication platforms
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internal team members, contractors, or service providers who need access to perform their role
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legal, regulatory, or government authorities where required by law
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professional advisors such as accountants or lawyers where reasonably necessary
6. Pet Information and Consultation Data
Where you submit pet health or diet information for consultations or nutrition services, you consent to our use of that information for service delivery, support, record-keeping, and related operational purposes.
You confirm that such information is accurate to the best of your knowledge.
7. Cookies and Analytics
Our website may use cookies and similar technologies to:
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keep the website functioning properly
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remember user preferences
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measure website traffic and engagement
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improve user experience
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understand content and product performance
We may use analytics tools such as Google Analytics or similar services to understand website usage and improve our offerings.
You can usually manage cookies through your browser settings, though disabling them may affect website functionality.
8. Marketing Communications
We may send you promotional messages, updates, offers, or educational content if:
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you have purchased from us
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you have contacted us about our services
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you have opted in
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such communication is otherwise permitted by law
You may opt out of marketing communications at any time by:
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clicking unsubscribe where available
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replying with a stop request
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contacting us at info@whiskawoof.com
Even if you opt out of marketing, we may still send service-related messages.
9. Data Retention
We retain information only for as long as reasonably necessary for:
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fulfilling the purpose for which it was collected
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maintaining tax, accounting, and business records
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handling complaints, disputes, and claims
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complying with legal obligations
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enforcing our agreements
Retention periods may vary based on data type and business need.
10. Data Security
We use reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, or disclosure.
No internet-based system is completely secure. We therefore cannot guarantee absolute security.
11. Your Rights
Subject to applicable law, you may request:
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access to your personal information
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correction of inaccurate or incomplete information
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deletion of information where legally permissible
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withdrawal of consent where applicable
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cessation of marketing communications
We may need to verify your identity before acting on such requests.
12. External Links and Third-Party Platforms
Our website or communications may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content. You should review their policies separately.
13. Children
Our website and services are not intended for minors entering into contracts on their own. If you are under 18, use of the website must be through a parent or legal guardian.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.
15. Contact
If you have questions or requests relating to this Privacy Policy or your personal information, contact:
Callibo Ventures LLP
Brand: Whisk-a-Woof
Address: Satin Hills, Bavdhan, Pune, Maharashtra, India
Email: info@whiskawoof.com
Phone / WhatsApp: 703030472